Featured📅 9/13/2026👁️ 3 views

Learn Chinese: Hotel Check-In & Check-Out Dialogue

Interactive Transcript

hǎo
xiǎng
zhù
diàn
Hello! I'd like to check in.
nín
hǎo
huān
yíng
guāng
lín
nín
yǒu
dìng
ma
?
Hello! Welcome. Do you have a reservation?
yǒu
xìng
wáng
Yes, my last name is Wang.
wáng
xiān
shēng
duì
ma
qǐng
děng
xià
Mr. Wang, correct? Just a moment, please.
hǎo
de
Sure.
zhǎo
dào
le
nín
yào
zhù
tiān
?
Found it. How many days will you be staying?
sān
tiān
jīn
tiān
dào
xīng
sān
Three days, from today until Wednesday.
hǎo
de
nín
yào
dān
rén
jiān
hái
shì
shuāng
rén
jiān
?
Alright. Would you like a single room or a double room?
dān
rén
jiān
jiù
xíng
A single room is fine.
fáng
jiān
zài
lóu
5
0
8
fáng
jiān
Your room is on the fifth floor, room 508.
hǎo
de
duō
shǎo
qián
wǎn
?
Okay. How much is it per night?
2
6
0
yuán
wǎn
260 yuan a night.
shuā
ma
?
Can I pay by card?
qǐng
gěi
nín
de
shēn
fèn
zhèng
Yes. Please give me your ID.
gěi
nín
Here you go.
xiè
xiè
zhè
shì
nín
de
fáng
Thank you. Here is your room card.
diàn
zài
?
Where is the elevator?
zài
biān
wǎng
yòu
zǒu
jiù
kàn
dào
le
Over there, walk to the right and you'll see it.
zǎo
cān
diǎn
kāi
shǐ
?
What time does breakfast start?
zǎo
shàng
diǎn
dào
shí
diǎn
zài
lóu
cān
tīng
From 7:00 AM to 10:00 AM. It's in the restaurant on the first floor.
hǎo
de
xiè
xiè
Okay, thank you.
zhù
nín
zhù
kuài
!
You're welcome. Enjoy your stay!
xiè
xiè
!
Thank you!
hǎo
si
qǐng
wèn
yǒu
w
i
f
i
ma
?
Excuse me, is there Wi-Fi?
yǒu
de
shì
1
2
3
4
5
6
7
8
Yes. The password is '12345678'.
hǎo
de
xiè
xiè
jiàn
shēn
fáng
zài
lóu
?
Okay, thank you. Which floor is the gym on?
zài
xià
lóu
2
4
xiǎo
shí
kāi
fàng
It's on the basement level. Open 24 hours.
tài
hǎo
le
yóu
yǒng
chí
ne
?
Great. What about the swimming pool?
zài
xià
lóu
jiàn
shēn
fáng
páng
biān
It's also on the basement level, next to the gym.
kāi
fàng
shí
jiān
shì
shén
me
shí
hòu
?
What are the opening hours?
zǎo
shàng
liù
diǎn
dào
wǎn
shàng
shí
diǎn
From 6:00 AM to 10:00 PM.
yào
dài
shén
me
ma
?
Do I need to bring anything?
dài
yóu
yǒng
fáng
jiù
le
Just bring your swimsuit and room card.
jìn
yǒu
shāng
diàn
ma
?
Are there any shops nearby?
yǒu
chū
mén
wǎng
zuǒ
zǒu
fēn
zhōng
Yes, turn left after going out, it's a five-minute walk.
shén
me
shí
hòu
guān
mén
?
What time do they close?
wǎn
shàng
shí
diǎn
10:00 PM.
fu
yǒu
ma
?
Is there laundry service?
yǒu
de
míng
tiān
xià
Yes. You can pick it up tomorrow afternoon.
duō
shǎo
qián
?
How much is it?
jiàn
fu
2
0
yuán
20 yuan per piece.
hǎo
de
fáng
jiān
de
shuǐ
shén
me
shí
hòu
yǒu
?
Okay. When is hot water available in the room?
2
4
xiǎo
shí
dōu
yǒu
shuǐ
Hot water is available 24 hours a day.
tài
hǎo
le
xiè
xiè
de
bāng
zhù
Great, thank you for your help.
hái
yǒu
shén
me
wèn
ma
?
You're welcome. Are there any other questions?
méi
yǒu
le
xiè
xiè
No more, thank you.
wèi
qián
tái
ma
shì
3
0
6
fáng
jiān
de
rén
Hello, front desk? This is the guest in room 306.
nín
hǎo
yǒu
shén
me
bāng
nín
de
?
Hello! How can I help you?
de
fáng
kāi
mén
My room card won't open the door.
zhēn
hǎo
si
shàng
pài
rén
guò
I'm so sorry. I'll send someone over right away.
hǎo
de
xiè
xiè
Okay, thank you.
hái
yǒu
bié
de
wèn
ma
?
Is there any other problem?
kōng
tiáo
huài
le
fáng
jiān
hěn
The air conditioner is broken, and the room is very hot.
men
huì
shàng
xiū
gài
bàn
xiǎo
shí
We will repair it right away. It'll take about half an hour.
hǎo
de
hái
yǒu
méi
yǒu
máo
jīn
Okay. Also, there are no towels.
shàng
gěi
nín
sòng
nín
hái
yào
shén
me
?
We'll send them up right away. Is there anything else you need?
néng
gěi
xiē
shuǐ
ma
?
Could you give me some water?
dāng
rán
miǎn
fèi
de
Of course. It's free.
diàn
shì
néng
kàn
The TV isn't working either.
ràng
wéi
xiū
shī
fu
kàn
kàn
I'll have the technician look at that too.
tài
fán
men
le
Sorry to trouble you so much.
fán
zhè
shì
men
de
gōng
zuò
No trouble at all! This is our job.
men
zhēn
hǎo
Your service is really good.
xiè
xiè
nín
de
jiě
Thank you for your understanding.
gài
shén
me
shí
hòu
néng
xiū
hǎo
?
Roughly when will it be fixed?
xiǎo
shí
nèi
Within an hour.
hǎo
de
děng
zhe
Okay, I'll wait.
guǒ
hái
yǒu
wèn
qǐng
suí
shí
diàn
huà
If you have any other questions, please feel free to call.
zhī
dào
le
xiè
xiè
Got it, thank you.
hǎo
xiǎng
diǎn
cān
Hello, I'd like to order food.
hǎo
de
nín
shì
fáng
jiān
?
Alright, which room are you in?
4
0
2
fáng
jiān
Room 402.
qǐng
wèn
nín
xiǎng
chī
shén
me
?
What would you like to eat?
yǒu
shén
me
hǎo
chī
de
?
What's good?
men
yǒu
niú
ròu
miàn
dàn
chǎo
fàn
hái
yǒu
jiǎo
We have beef noodles, egg fried rice, and dumplings.
niú
ròu
miàn
duō
shǎo
qián
?
How much is the beef noodles?
3
8
yuán
wǎn
38 yuan a bowl.
hǎo
de
yào
wǎn
niú
ròu
miàn
Okay, I'll have a bowl of beef noodles.
nín
yào
de
hái
shì
de
?
Would you like it spicy or not spicy?
yào
tài
Not too spicy.
hǎo
de
hái
yào
bié
de
ma
?
Alright. Anything else?
zài
gěi
bēi
chá
And a cup of hot tea, please.
chá
shì
miǎn
fèi
de
The tea is free.
tài
hǎo
le
shén
me
shí
hòu
néng
sòng
dào
?
Great. When will it be delivered?
gài
èr
shí
fēn
zhōng
About twenty minutes.
hǎo
de
zài
fáng
jiān
děng
zhe
Okay, I'll be waiting in my room.
gòng
3
8
yuán
nín
xiàn
jīn
huò
shuā
It's 38 yuan in total, you can pay with cash or card.
yòng
xiàn
jīn
I'll pay with cash.
hǎo
de
xiè
xiè
Okay, thank you.
You're welcome.
shàng
jiù
sòng
dào
nín
fáng
jiān
It'll be delivered to your room shortly.
qǐng
wèn
zhè
yǒu
shén
me
hǎo
wán
de
fāng
?
Excuse me, are there any interesting places to visit around here?
yǒu
hěn
duō
nín
huan
shén
me
?
There are many! What do you like?
xiǎng
kàn
kàn
jiàn
zhù
I'd like to see some ancient buildings.
nín
yīng
gāi
kàn
kàn
gōng
Then you should go see the Forbidden City.
yuǎn
ma
zěn
me
?
Is it far? How do I get there?
yuǎn
zuò
tiě
hěn
fāng
biàn便
Not far, taking the subway is very convenient.
tiě
zhàn
zài
?
Where is the subway station?
chū
mén
yòu
zhuǎn
zǒu
shí
fēn
zhōng
jiù
dào
le
Turn right outside, and walk for ten minutes and you'll be there.
yào
mǎi
piào
ma
?
Do I need to buy a ticket?
yào
mén
piào
6
0
yuán
Yes. Admission is 60 yuan.
shén
me
shí
hòu
kāi
mén
?
What time does it open?
zǎo
shàng
diǎn
bàn
dào
xià
diǎn
From 8:30 AM to 5:00 PM.
jīn
tiān
xīng
?
What day of the week is it today?
jīn
tiān
xīng
èr
kāi
mén
de
Today is Tuesday, it's open.
jìn
hái
yǒu
shén
me
?
What else is nearby?
yǒu
tiān
tán
gōng
yuán
hěn
piào
liang
There is the Temple of Heaven, which is also very beautiful.
hǎo
de
yǒu
ma
?
Okay. Is there a map?
yǒu
zhè
shì
miǎn
fèi
de
Yes, here is a free map.
tài
hǎo
le
xiè
xiè
de
bāng
zhù
Great. Thank you for your help.
wán
kāi
xīn
!
You're welcome. Have fun!
dìng
huì
de
zài
jiàn
!
I definitely will. Goodbye!
zài
jiàn
!
Goodbye!
hǎo
xiǎng
duō
zhù
liǎng
tiān
Hello, I'd like to stay for two more days.
hǎo
de
qǐng
wèn
nín
de
fáng
jiān
hào
?
Alright. May I have your room number?
2
0
1
fáng
jiān
Room 201.
nín
xiàn
zài
zhù
dào
shén
me
shí
hòu
?
Until when are you currently booked?
běn
lái
míng
tiān
jiù
zǒu
xiàn
zài
xiǎng
zhù
dào
xīng
I was originally going to leave tomorrow, but now I want to stay until Friday.
ràng
kàn
kàn
.
.
.
yǒu
fáng
jiān
Let me check... yes, there is a room available.
tài
hǎo
le
hái
shì
tóng
yàng
de
jià
ma
?
Great! Is it still the same price?
shì
de
wǎn
2
6
0
yuán
Yes, 260 yuan a night.
hǎo
de
yào
chóng
xīn
bàn
shǒu
ma
?
Okay. Do I need to re-do the paperwork?
yào
bāng
nín
gǎi
xià
jiù
xíng
No need, I'll just change it for you.
xiè
xiè
shén
me
shí
hòu
qián
?
Thank you. When should I pay?
xiàn
zài
huò
zhě
tuì退
fáng
shí
dōu
You can pay now, or pay together when you check out.
tuì退
fáng
shí
ba
I'll pay at checkout.
hǎo
de
jīng
bāng
nín
gǎi
hǎo
le
Alright. I've updated it for you.
fáng
hái
néng
yòng
ma
?
Will my room card still work?
yòng
dào
xīng
zhōng
1
2
diǎn
It will work until 12:00 PM on Friday.
míng
bái
le
Understood.
hái
yǒu
shén
me
yào
bāng
zhù
de
ma
?
Is there anything else you need help with?
méi
yǒu
le
xiè
xiè
No, thank you.
zhù
kuài
!
You're welcome. Continue to enjoy your stay!
huì
de
xiè
xiè
!
I will, thank you!
qǐng
bāng
jiào
liàng
chū
chē
Please help me call a taxi.
hǎo
de
nín
yào
?
Alright, where are you going?
chǎng
To the airport.
shén
me
shí
hòu
yào
chē
?
When do you need the car?
xiàn
zài
jiù
yào
de
fēi
shì
xià
liǎng
diǎn
de
Right now, my flight is at 2:00 PM.
hǎo
de
shàng
bāng
nín
jiào
chē
Alright, I'll call a taxi for you immediately.
dào
chǎng
yào
duō
cháng
shí
jiān
?
How long does it take to get to the airport?
gài
xiǎo
shí
kàn
shang
chē
duō
bu
duō
About an hour, depending on traffic.
xiàn
zài
shí
èr
diǎn
yīng
gāi
lái
de
It's 12:00 now, I should make it in time.
shì
de
shí
jiān
gòu
le
Yes, there's enough time.
chū
chē
duō
shǎo
qián
?
How much is the taxi?
gài
1
2
0
yuán
zuǒ
yòu
About 120 yuan.
shuā
ma
?
Can I pay by card?
yòng
shǒu
qián
Yes, and you can also pay with your phone.
tài
hǎo
le
chē
shén
me
shí
hòu
dào
?
Great. When will the car arrive?
fēn
zhōng
jiù
dào
It will be here in five minutes.
hǎo
de
xià
děng
Okay, I'll go downstairs and wait.
yòng
huì
shàng
lái
bāng
nín
xíng
li
No need, the driver will come up to help you with your luggage.
zhēn
hǎo
!
The service is really good!
zhè
shì
yīng
gāi
de
zhù
nín
píng
ān
!
It's our pleasure. Have a safe trip!
xiè
xiè
!
Thank you!
hǎo
yào
tuì退
fáng
Hello, I'd like to check out.
hǎo
de
qǐng
wèn
fáng
jiān
hào
?
Alright, what is your room number?
5
0
5
fáng
jiān
Room 505.
qǐng
děng
xià
gěi
nín
suàn
zhàng
Just a moment, please. I'll calculate your bill.
hǎo
de
Okay.
nín
zhù
le
sān
wǎn
fáng
fèi
shì
7
8
0
yuán
You stayed for three nights, the room charge is 780 yuan.
hái
yǒu
bié
de
fèi
yòng
ma
?
Are there any other charges?
nín
zuó
tiān
diǎn
le
cān
3
8
yuán
You ordered room service once yesterday, which was 38 yuan.
duì
yào
le
niú
ròu
miàn
Right, I ordered beef noodles.
gòng
8
1
8
yuán
The total is 818 yuan.
shuā
ma
?
Can I pay by card?
dāng
rán
Of course.
gěi
nín
Here is my card.
hǎo
de
qǐng
shū
Alright. Please enter your PIN.
hǎo
le
Done.
zhè
shì
nín
de
piào
fáng
Here is your receipt and room card.
fáng
hái
gěi
men
ba
Let me return the room card to you.
xiè
xiè
xíng
li
yào
bāng
máng
ma
?
Thank you. Do you need help with your luggage?
yòng
le
xiè
xiè
men
hěn
hǎo
No, thank you. Your service is great.
xiè
xiè
huān
yíng
xià
zài
lái
Thank you! We hope to see you again next time.
dìng
huì
de
zài
jiàn
!
I definitely will. Goodbye!
zài
jiàn
!
Goodbye!
hǎo
si
zhè
me
wǎn
hái
néng
zhù
diàn
ma
?
Excuse me, can I still check in this late?
dāng
rán
men
2
4
xiǎo
shí
yíng
Of course! We are open 24 hours.
tài
hǎo
le
de
fēi
wǎn
diǎn
le
Great. My flight was delayed.
xīn
nín
le
nín
yǒu
dìng
ma
?
You must be tired. Do you have a reservation?
méi
yǒu
xiàn
zài
dìng
ma
?
No, can I book one now?
nín
yào
shén
me
fáng
jiān
?
Yes. What kind of room would you like?
dān
rén
jiān
jiù
xíng
yào
ān
jìng
diǎn
de
A single room is fine, preferably a quiet one.
gěi
nín
ān
pái
gāo
lóu
céng
de
fáng
jiān
I'll arrange a room on a high floor for you.
xiè
xiè
xiàn
zài
hái
néng
chī
fàn
ma
?
Thank you. Can I still get something to eat now?
cān
tīng
guān
le
dàn
shì
jiào
wài
mài
The restaurant is closed, but you can order takeout.
shén
me
wài
mài
?
What kind of takeout?
yǒu
mài
dāng
láo
kěn
hái
yǒu
zhōng
cān
There's McDonald's, KFC, and Chinese food.
yào
fèn
zhōng
cān
yào
tài
yóu
de
I'd like Chinese food, not too greasy.
hǎo
de
bāng
nín
dìng
zhēng
dàn
gēng
qīng
cài
Okay, I'll order steamed egg custard and vegetables for you.
duō
shǎo
qián
duō
cháng
shí
jiān
?
How much is it? How long will it take?
4
5
yuán
bàn
xiǎo
shí
néng
dào
45 yuan, it'll arrive in half an hour.
hǎo
de
zhè
shì
de
shēn
fèn
zhèng
Okay. Here is my ID.
xiè
xiè
zhè
shì
7
0
1
fáng
jiān
de
fáng
Thank you. Here is the room card for room 701.
tài
xiè
xiè
le
Thank you so much.
nín
xiān
xiū
xi
fàn
hǎo
le
ràng
rén
sòng
shàng
You're welcome. Rest first, and I'll have someone bring the food up when it arrives.
hǎo
de
wǎn
ān
!
Okay, good night!
wǎn
ān
!
Good night!
wèi
qián
tái
ma
shì
2
0
3
fáng
jiān
de
Hello, front desk? I'm in room 203.
nín
hǎo
yǒu
shén
me
wèn
ma
?
Hello, is there a problem?
tài
chǎo
le
shuì
zhe
The next room is too noisy, I can't sleep.
zhēn
de
hěn
bào
qiàn
shì
shén
me
shēng
yīn
?
I'm very sorry. What kind of noise is it?
men
zài
chàng
hái
yǒu
yīn
yuè
shēng
They are singing, and there is music.
xiàn
zài
dōu
wǎn
shàng
shí
diǎn
le
shàng
shuō
It's already 11:00 PM. I'll go speak to them right away.
jīng
chǎo
le
xiǎo
shí
le
They've been noisy for an hour already.
zhēn
de
hěn
duì
men
ràng
men
ān
jìng
I'm so sorry. We'll go ask them to keep it down.
guǒ
hái
chǎo
yào
huàn
fáng
jiān
If it's still noisy, I want to change rooms.
hǎo
de
men
yǒu
ān
jìng
de
fáng
jiān
gěi
nín
Okay, we have quiet rooms available for you.
huàn
fáng
jiān
yào
jiā
qián
ma
?
Does changing rooms cost extra?
yào
ér
qiě
men
gěi
nín
miǎn
fèi
shēng
No, and we'll give you a free upgrade.
shén
me
?
What do you mean?
gěi
nín
gèng
gèng
hǎo
de
fáng
jiān
jiā
qián
We'll give you a bigger and better room at no extra charge.
tài
hǎo
le
xiàn
zài
jiù
huàn
ma
?
That's great. Can we switch right now?
8
0
6
fáng
jiān
hěn
ān
jìng
nín
jué
de
zěn
me
yàng
?
Yes. Room 806 is very quiet, how does that sound?
hǎo
de
shuí
lái
bāng
bān
xíng
li
?
Okay. Who will help me move my luggage?
men
de
yuán
shàng
shàng
Our staff will go up right away.
hǎo
de
xiè
xiè
Okay, thank you.
zhè
shì
men
de
cuò
zhēn
de
hěn
bào
qiàn
This is our fault, we are truly sorry.
méi
guān
men
chǔ
hěn
hǎo
It's okay, you handled it very well.
xiè
xiè
nín
de
jiě
Thank you for your understanding.

Key HSK Vocabulary

Word Pinyin Meaning HSK Action
退房 tuì fáng to check out of a hotel room
算账 suàn zhàng do accounts, balance the books HSK 7
前台 qián tái proscenium, miscellaneous work for a performance HSK 7
升级 shēng jí escalate HSK 6
愉快 yú kuài happy, joyful HSK 6
热水 rè shuǐ hot water HSK 6
建筑 jiàn zhù build, erect HSK 5
餐厅 cān tīng restaurant, dining hall in a hotel HSK 5
电梯 diàn tī lift, elevator HSK 4
毛巾 máo jīn towel HSK 4
营业 yíng yè do business, be open for business HSK 4
以内 yǐ nèi within, less than, no more than HSK 4
来得及 lái de jí there's still time, be able to make it HSK 4
地方 dì fāng district, locality HSK 4
密码 mì mǎ code, password HSK 4
大概 dà gài general idea, broad outline HSK 3
理解 lǐ jiě understand, comprehend HSK 3
安排 ān pái arrange according to the sequence or rules, assign duties to sb HSK 3
价格 jià gé price, tariff HSK 3
手续 shǒu xù process, formalitie HSK 3

Grammar Notes

📌 往 + [Direction] + 走
This pattern is used to give directions, meaning 'walk/go towards [a certain direction]'. Common directions used with this are 左 (zuǒ - left) and 右 (yòu - right).

出门往右走就是地铁站。

Chūmén wǎng yòu zǒu jiùshì dìtiězhàn.

Go right out the door and there is the subway station.

📌 本来……现在……
This structure is used to express a change of plans, meaning 'originally... but now...'. It contrasts an initial state or plan with the current situation.

我本来想坐飞机,现在决定坐高铁。

Wǒ běnlái xiǎng zuò fēijī, xiànzài juédìng zuò gāotiě.

I originally wanted to fly, but now I've decided to take the high-speed train.

📌 有什么可以帮您的?
A polite service-industry phrase meaning 'Is there anything I can help you with?' or 'How can I help you?'. '可以' (kěyǐ) means 'can/may' and '帮' (bāng) means 'to help'.

您好!请问有什么可以帮您的?

Nínhǎo! Qǐngwèn yǒu shénme kěyǐ bāng nín de?

Hello! Excuse me, how can I help you?

Picture this: You’ve just survived a long-haul flight, your luggage feels like lead, and all that stands between you and a plush hotel bed is the front desk receptionist—and a wall of fast-spoken Mandarin. Navigating room deposits, breakfast hours, and key cards can feel incredibly daunting when your travel brain is fried, but mastering these real-world interactions is the ultimate key to a stress-free trip.

That’s exactly why the latest skit, "酒店入住与退房" (Hotel Check-in & Check-out) by Learn Chinese with Pipo, is an absolute must-watch. Through a relatable and highly engaging scenario, Pipo breaks down essential conversational Chinese, turning stressful travel vocabulary into practical, bite-sized lessons. Whether you want to request a quiet room, ask for a late check-out, or just ensure you get your deposit back, this video will give you the confidence to navigate any Chinese hotel lobby like a seasoned local.

Video Overview

This conversational guide covers essential real-world Chinese dialogues for staying at a hotel. It features multiple practical scenarios, including checking in, asking about amenities (wifi, gym, pool), resolving room issues (broken AC, missing towels), ordering room service, getting local sightseeing recommendations, extending a stay, and arranging airport transportation. It's an excellent resource for travelers wanting to practice high-frequency situational Chinese.

✨ Dialogue Highlights

请问房费含早吗?
Qǐngwèn fángfèi hán zǎo ma?
Excuse me, does the room rate include breakfast?

This phrase is extremely practical for travelers. Native speakers frequently contract "包含早餐" (bāohán zǎocān) to just "含早" (hán zǎo). Using this short form makes you sound natural and fluent, instantly signaling to the hotel staff that you understand standard industry terminology.

可以延迟到一点退房吗?
Kěyǐ yánchí dào yīdiǎn tuìfáng ma?
Is it possible to delay check-out until 1 PM?

"延迟退房" (yánchí tuìfáng) is the formal and polite term for "late check-out." By adding a specific time like "到一点" (until 1 o'clock), you make a polite, concrete request that is much easier for front desk staff to accommodate than a vague request for extra time.